Vidmore Video Enhancer Frequently Asked Questions

Generally, you will receive the license code via email within one hour after the order is completed. If you have not received it in time or lost it, please contact support@vidmore.com. We will send you the license code immediately.

1. Open the register window.

2. Enter your email address and registration code.

3. Click “Activate” to finish the registration.

No, you can’t use a license key of the Windows version in a Mac version. If you bought the wrong version, you can contact our support team (support@vidmore.com) within 7 days and exchange the license key.

1. Make sure you have installed the right product, and the right Windows or Mac version.

2. Copy the license code directly from the email and paste it in the program, to avoid typing errors. There is no “o” or “l” in the license code.

3. Take a screenshot of the registration window and send it to our support team (support@vidmore.com) for further help.

Yes, but the license key needs to be reset. Contact our support team (support@vidmore.com) and send us your order information (order number, license key). Then we’ll help you reset the key.

Yes, you can get HD videos from SD videos, or convert 480p videos to 720p, 1080p, even 4K with excellent image quality.

If the program crashes while running, please make sure you are running the latest version of the program and try again.

If it still crashes after the update you can try to uninstall and reinstall Vidmore Video Enhancer.

If none of the above ways work, please find the log files and contact our support team (support@vidmore.com) for further help.

Vidmore Video Enhancer support:

4K Video: 4K H.265/HEVC Video, 4K H.264/MPEG-4 AVC, 4K TS, 4K AVI, WebM-VP8 4K WebM, WebM-VP9 4K WebM, 4K H.264 TS, XviD 4k, 4K H.264 FLV, 4K MKV FLV

HD Video: MTS, TS, M2TS, TP, TRP, HD MPG, HD MPEG, HD MPEG2, HD MPEG4, HD MP4, HD WMV, QuickTime HD MOV

General Video: TS, MTS, M2TS, MXF, TRP, TP, MP4, M4V, QT, MOV, MPG, MPEG, MPEG2, MPEG4, MJPG, MJPEG, AVI, 3GP, 3G2, FLV, MOD, TOD, RM, RMVB, WMV, ASF, MKV, SWF, F4V, VOB, DAT, DV, DIF, OGM, WTV, DVR-MS, Bink video, WebM

Vidmore Video Enhancer is compatible with both Windows and Mac. You can download the mac version to your Mac.

This may be due to the registration number is not activated. Please contact customer service (support@vidmore.com) to reset the registration code.

The registration code for this application can be only used on one computer. And it will be invalid if you use it on the second machine until we reset it for you.

You can always download the latest version of Vidmore Video Enhancer on the product page. If there’s a big upgrade, you can also choose “Check Update” under the menu to get the latest update.