Frequently Asked Questions

Yes. We provide trial versions for all our software. You can visit the related product page to download the free trial version. In general, trial versions have very few functional differences from the registered versions.

Yes. All your personal information is secured and will not be disclosed to anyone else.

We accept most payment methods including Visa, MasterCard, American Express, Discover, JCB, and PayPal.

The price on our website is tax-excluded. The payment platform charges taxes for orders in European Union countries (VAT), United Kingdom (VAT), Australia (GST), Japan (JCT) and some states of USA (Sales Tax). These tax laws may cause you to have an additional charge added.

Yes, we provide an electronic invoice for each order. As soon as your order has been processed successfully, the payment platform will send a confirmation e-mail with your electronic invoice. If you need further assistance, contact us with your order details including your Order Number.

No. Because our products are computer software, we only provide free download and upgrade for our customers.

You will receive the confirmation e-mail from the payment platform that your order goes through. Do not see it? Follow the solutions as below:

1.Check the email in the spam/junk folder.

2.Check if your credit card/PayPal account to see if the payment is successful.

3.Neither works? Contact our support team, and we will help you to check the status of your order.

The registration code will be delivered via e-mail together with the confirmation e-mail from the payment platform. If you didn’t get an e-mail in one hour, contact our support team for help.

Please contact our support team to exchange the license key. You may need to pay the price difference.

All the products follow the model of try before you buy. Before you purchase the product, you must have known if the product can meet your demands from the trial version.

Due to the automated way that orders are processed and fulfilled via payment platforms, once an order is processed, it cannot be canceled. If there’s something wrong with our product and our team can't solve it, we will consider to give you a refund according to our Refund Policy.

Head to https://account.mycommerce.com/SubscriptionCancellationRequest/index, and you can cancel your subscription(s) through your MyAccount or by filing in the cancellation form.

The "1 Month License" is valid for one month. The "1 Year License" is valid for one year. The lifetime registration code works lifetime. After you purchased our product, you will get free upgrade and free technical support.

No, one registration code does not work for both Windows and Mac versions. If you want to use our product on both Windows and Mac, you need to purchase one registration code for each system. If you purchased the wrong version, please contacts our support team to exchange it as soon as possible.

Yes, we provide discount for customer who once purchased our software. Please contact our support team for more details.

Firstly, you need to ensure that the product you are trying to register is the one that you have purchased. Then, double-check the spelling of the register e-mail address and the registration code. If it still doesn’t work, you can contact our support team for assistance.

Contact our support team and provide the e-mail address that you used to purchase the license key.

Yes. As long as your registration code is used on less than the authorized computers (1 Month/1 Year License: 1 computer, Lifetime License: 3 computers), you can use it on a new computer. Otherwise, you need to contact our support team to get the code reset.